Mortgage
HPP CARES has consistently served as a reliable first responder during times of crisis. From the 2008 foreclosure crisis to the 2018 wildfires and public emergencies like the COVID-19 pandemic, we’ve been on the frontlines, delivering crucial support to those in need.
CAUTION
Be wary of individuals posing as your mortgage servicer or offering unsolicited help. Protect yourself by reaching out to a trusted HUD-Approved Housing Counseling Agency like HPP CARES for FREE assistance. Call us at 562-281-8861.
SCAMS- learn more
What You Need to Know When Contacting Your Mortgage Servicer or Lender:
Document the Conversation: Note the name of the representative you speak with and request that all correspondence be sent via email or to an alternative mailing address, if necessary.
Communicate Your Situation: Inform the representative that you have been impacted by the fires. Be prepared to answer all questions they may have.
Inquire About Assistance Programs: Ask if any moratoriums or forbearance programs are available and sign up for them if you qualify.
Seek Further Support: If no assistance is offered, contact HPP CARES immediately. One of our HUD-approved counselors will work with you and your mortgage servicer or lender to explore available resources and solutions for your mortgage needs.
What to Watch Out For
If someone offers to complete paperwork for you but is not a HUD-Approved Housing Counselor, do not sign any documents without proper review.
At HPP CARES, our team is available 24/7, 365 days a year to assist families and small businesses. You can text or email us the document, and if needed, we will meet with you in person to review and discuss what you are being asked to sign.
Do not give up on your home or property. Do not sell.
Be cautious:
- The bank will not send representatives to your home unannounced.
- The bank will not make random calls. Be alert for scammers pretending to be your mortgage servicer or lender.
You never need to provide or sign over your deed to get help.
Contact us at HPP CARES for free assistance. Call or text 562-281-8861.