RECOVERY + REBUILD HPP CARES
(red cross representing AID)
24/7 365 Days Multilingual Telephone: 562.281.8861
REBUILD Showroom: 540 W Woodbury Rd Altadena
2nd Location: 2333 N Lake Altadena
Welcome To HPP Cares
HPP Cares provides free Disaster and Rebuild Case Management services for families recovering from disaster. Our mission is to support the uninsured and underinsured — including those who need gap financing options — so no one is left behind in the journey to rebuild.
Member of the Eaton Collaboratory , LTRG Long Term Recovery Group
Walking With You Through Recovery
Rebuilding after a disaster can be overwhelming. At HPP Cares, we walk alongside you every step of the way. We make sure:
- You’re working with vetted contractors licensed through the Contractor State License Board (CSLB) to protect your family and your investment.
- You have the support, guidance, and resources you need throughout the entire rebuild process.
How We Help
- Soil Remediation & Site Prep – Preparing your property safely for rebuilding.
- Plans & Permits – Guidance for “like-for-like” rebuilds and standardized plans such as the Foothill Catalog.
- Financial Support Navigation – Helping underinsured families close coverage gaps.
- Case Management – Personalized assistance from start to finish so you’re never alone in the process.
Our Goal: Get you home safely, stronger, and with peace of mind.
Support for Uninsured Families
Compassionate Care for Families Without Insurance
At HPP Cares, we understand the overwhelming stress families face when they don’t have health insurance. Too often, parents are forced to make impossible choices between paying for essentials and seeking the medical care they need. We’re here to close that gap.
Our Support
- Direct Assistance: We provide access to critical health services regardless of coverage status.
- Affordable Care Options: By partnering with providers, we help uninsured families receive discounted or no-cost care.
- Community Programs: Families can connect with support networks, educational workshops, and prevention-focused programs designed to empower healthy living.
How We Help Families Thrive
Through HPP Cares, uninsured families can find dignity, compassion, and real pathways to quality healthcare. No family should be left behind.
If you or someone you love is uninsured, reach out today. HPP Cares is here to help you find the care you deserve.
Gap Financing for the Underinsured
Bridging the Gap for Families with Limited Insurance
Even families with health insurance often face high deductibles, out-of-pocket expenses, and services not fully covered. These gaps can create major financial strain. HPP Cares steps in to help families bridge those gaps.
Our Support
- Gap Financing Programs: We provide financial assistance to cover costs insurance doesn’t, including co-pays, deductibles, or non-covered treatments.
- Financial Guidance: Our team helps families understand their options and navigate complex insurance processes.
- Relief for Families: We reduce the financial burden so families can focus on healing—not bills.
How We Make a Difference
By addressing the hidden costs of care, HPP Cares ensures underinsured families aren’t left vulnerable. We step in where insurance stops, protecting families from financial hardship.
Learn how our gap financing support can bring peace of mind to your family today.
Support for Families with Full Insurance Coverage
Beyond Coverage: Enhancing Care for Fully Insured Families
Having insurance is only one part of the healthcare journey. Families often need additional support—emotional, educational, and community-based—to fully thrive. At HPP Cares, we help insured families maximize their benefits and access wraparound support.
Our Support
- Navigation Services: We guide families through their insurance plans to ensure they access every benefit available.
- Holistic Support: From mental health to nutrition, we provide community-based services that extend beyond what insurance covers.
- Family Wellness Programs: We offer prevention-focused initiatives, health education, and peer support groups.
How We Enrich Family Health
HPP Cares empowers families to take full advantage of their insurance while providing a safety net of community-driven services. Coverage should never be the end of care—it’s the beginning of a healthier life.
If your family is fully insured but seeking more, explore the extra support HPP Cares provides.
Schedule an Appointment with a Disaster Rebuild Case Manager
Rebuilding after disaster can feel overwhelming — but you don’t have to do it alone.
HPP Cares is here to guide you every step of the way through our Disaster Rebuild Case Management program.
Our case managers will sit down with you, listen to your family’s needs, and connect you with the right resources, contractors, and community support to rebuild safely and sustainably.
1. Choose a Location
📍 2333 N. Lake Avenue, Altadena (above Chase Bank)
📍 540 Woodbury Road, Altadena
2. Contact Us
- Call our Disaster Rebuild team directly at [insert phone number]
- Or email us at [insert email address]
3. Pick a Time That Works
Our staff will confirm an appointment that fits your schedule. Walk-ins may be available, but appointments are highly recommended to ensure dedicated time with a case manager.
What to Expect at Your Appointment
- One-on-One Guidance: Meet directly with a Disaster Rebuild Case Manager to discuss your home recovery process.
- Customized Recovery Plan: Get help with paperwork, contractor referrals, and available financial or rebuilding assistance.
- Visit Our Rebuild Center: While you’re here, explore our Fire-Hardening Materials Showcase—learn about safer, more resilient building materials and strategies to protect your home against future risks.
Why Fire-Hardening Matters
Wildfire recovery isn’t just about replacing what was lost—it’s about building back stronger. At the Rebuild Center, families can explore proven fire-resistant materials and design options that reduce vulnerability and bring peace of mind for the future.
Don’t wait—schedule your Disaster Rebuild Case Management appointment today and take the next step toward recovery and resilience.
Disaster Case Management
Rebuilding after a disaster is hard. You don’t have to do it alone.
HPP Cares provides one-on-one Disaster Case Management to help survivors navigate recovery— from immediate needs to long-term rebuilding.
What We Do
- Personalized Recovery Plans: We assess your situation and create a step-by-step plan tailored to your family.
- Resource Navigation: Help applying for assistance (local, state, FEMA, nonprofit), replacing documents, and connecting to legal/financial guidance.
- Contractor & Rebuild Support: Referrals to vetted partners, timeline planning, and rebuild checklists.
- Fire-Hardening Education: Guidance on resilient design and materials so you can rebuild stronger and safer.
- Emotional & Community Support: Warm handoffs to counseling, support groups, and community services.
Who We Serve
- Individuals and families impacted by wildfire, flood, wind, or other disasters
- Homeowners, renters, and mobile/manufactured home residents
- Uninsured, underinsured, and fully insured households
1. Intake & Appointment
Submit our short online form and choose an appointment time.
2. Meet Your Case Manager
In person or by phone/video. We listen, identify urgent needs, and outline next steps.
3. Recovery Roadmap
You’ll leave with a written plan, key contacts, and a follow-up schedule.
4. Ongoing Check-ins
We stay with you as needs change, from debris removal to final inspection.
Visit the HPP Cares Rebuild Center
While you’re here, explore our Fire-Hardening Materials Showcase and learn which options to consider in your rebuild (roofing, vents, defensible space, windows/doors, siding, and more).
In-Person Locations (Altadena):
- 2333 N. Lake Avenue, above Chase Bank
- 540 Woodbury Road
- What to Bring (if available)
- Photo ID and proof of residence/ownership or lease
- Insurance policy and any estimates/denials
- FEMA/SBA case numbers and correspondence
- Photos of damage, permits, contractor bids, and receipts
Schedule an Appointment
- Online: Complete the volunteer/intake form (select Disaster Case Management).
- Phone: (562) 281-8861
- Email: Emily Rodriguez – emily@hppcares.org
Cost = Free. Services are provided at no cost to survivors.
Accessibility & Language Access
We provide ADA-accessible meeting spaces and language interpretation upon request. Please tell us your needs when scheduling.
Frequently Asked Questions
How is Disaster Case Management different from insurance?
We’re your advocate and navigator. We help you understand options, coordinate paperwork, and fill gaps—regardless of insurance status.
Can you help if I’m underinsured?
Yes. We identify funding sources and cost-saving strategies, and guide you through appeals and rebuild choices, including fire-hardening.
How long do you stay involved?
From immediate relief through rebuild completion—we adjust support as your needs evolve.
Rebuild Case Management
You don’t have to rebuild alone. HPP Cares offers free Case Management to guide survivors through recovery, from the first meeting until you’re safely back home.
What to Expect at Your Appointment
- Friendly Welcome: We listen to your story and focus on your most urgent needs.
- Dedicated Case Manager: One main contact person will guide you through the whole process.
- Recovery Plan: Together we’ll build a step-by-step plan with clear next steps.
- Safer Rebuilding: Learn about fire-resistant materials and design choices to protect your home in the future.
- Ongoing Support: We’ll check in regularly and update your plan as things change.
What to Bring (if you have them)
Friendly Welcome: We listen to your story and focus on your most urgent needs.
- Photo ID and proof of address (or lease paperwork)
- Insurance papers, estimates, or denial letters
- FEMA or SBA case numbers and letters
- Photos of damage, contractor bids, permits, or receipts
Don’t have these yet? That’s okay—come anyway. We’ll help you gather them.
Assessment for Every Family Situation
Every survivor’s financial situation is different. Our Case Managers assess your coverage so we can connect you to the right resources:
- Uninsured Families
If you don’t have insurance, we connect you with free and reduced-cost services, community programs, and financial relief options so you don’t fall through the cracks. - Underinsured Families (Gap Financing Needed)
If your insurance doesn’t cover everything, we step in to help bridge the gap. This may include financial assistance for deductibles, non-covered services, or cost-sharing, along with guidance on appeals and rebuild strategies. - Fully Insured Families
Even with full coverage, rebuilding can be confusing. We help you navigate your policy, maximize your benefits, and connect you with additional support services like mental health resources, education programs, and fire-hardening upgrades.
Our Process
1. First Meeting:
We gather the basics and focus on urgent needs.
2. Assessment:
We review insurance, FEMA status, and financial needs based on whether you are uninsured, underinsured, or fully insured.
3. Recovery Plan:
You’ll get a written roadmap with steps, timelines, and resources.
4. Support Along the Way
Help with applications, appeals, referrals, and rebuild progress.
5. Fire-Safe Rebuilding:
Guidance on safer, stronger building materials and design.
6. Completion:
We close out when your home is safe and ready.
Visit the Rebuild Center
When you come in, you can also explore our Fire-Hardening Materials Display with options for roofing, windows, vents, siding, and landscaping that help protect against future disasters.
Locations
- 2333 N. Lake Avenue, Altadena (above Chase Bank)
- 540 Woodbury Road, Altadena
Virtual appointments are available on request.
Schedule an Appointment
-
- Email Emily Rodriguez at emily@hppcares.org
- Call (562) 281-8861
- Or complete our online intake form and select Rebuild Case Management
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